TERMS AND CONDITIONS OF USE PRIVACY POLICY 

 

Company name: Original Art Trading Sants Barcelona 2015 SL

Registered Office: C/Asturies, 50 Barcelona

Tax Identification Code: B-66678764

E-mail: info@soruka.com

Website: www.soruka.com

 

According to the established in the Organic Law 15/1999, of Personal Data Protection (LOPD for its Spanish acronym), its development regulation, and the LSSICE 34/2002, of 11th july, on the Society of Information and Electronic Commerce, Original Art Trading Sants Barcelona 2015, S.L. in obedience to what the LOPD articles 5 and 6 dispose, informs all users which may provide their personal data, that they will be added to an automatic file which is found duly registered at the Data Protection Spanish Agency.

 

The users expressly accept, willingly and unequivocal, that their personal data will be treated by, Original Art Trading Sants Barcelona 2015, S.L. to perform the next purposes:

 

Delivery of advertising commercial communications via e-mail, fax, SMS, MMS, social communities or any other electronic or physical means, present or future, which make possible the commercial communications as long as you have previously authorized by dialing authorization box on the web form. Said commercial communications will be about products or services offered by Original Art Trading Sants Barcelona 2015, , S.L., as well as by the collaborators or partners with whom a commercial promotion agreement for their clients has been established. In this case, the third parties will never have access to the personal data. In any case, the commercial communications will be made by Original Art Trading Sants Barcelona 2015, , S.L. and will be about its products and services, related to Original Art Trading Sants Barcelona 2015, S.L.’s business sector.

 

Make statistical studies.

 

Process orders, requests or any other kind of petitions, which may be made by the user via any contact form put at the user’s disposition by Original Art Trading Sants Barcelona 2015 , S.L.

 

The sending of the Newsletter to those users which have subscribed.

 

Original Art Trading Sants Barcelona 2015, S.L. informs and expressly guarantees the users that their personal data will not be transferred in any case to third companies, and that in case a data transfer were to be made, the express, informed and unequivocal consent from the title holders would be previously requested.

 

Through the fulfilling and sending of the pertinent forms in this website, the User accepts and authorizes their personal data to be object of automatic treatment by Original Art Trading Sants Barcelona 2015, S.L. In case you add third people’s personal data to the website forms, you must obtain, previous to adding them, their consent and inform them of the points contained in the previous paragraphs. Also, in the event that there is an international transfer of data, the user accepting this Privacy Policy consents because it can be made.

 

In the event that an international transfer of data occurs, the user must accept the box for that purpose expressly.

 

All the requested data through Original Art Trading Sants Barcelona 2015, S.L. are mandatory, since they are necessary for the optimal services provided to the user. In case not all data is to be obtained, Original Art Trading Sants Barcelona 2015, S.L. does not guarantee that the provided information and services will be completely adjusted to your needs.

 

To enjoy the intranet the customer will receive in his/her e-mail a username and a password to be entered in the professional area.

 

Original Art Trading Sants Barcelona 2015, S.L. guarantees the user the exercise of their rights of access, rectification, cancellation, information and opposition, in the disposed terms of the current legislation. Therefore, and according to the established in the Organic Law 15/1999, of Personal Data Protection (LOPD), you can exercise your rights addressing an express request, attached to a copy of your ID card via the next means:

 

E-Mail: info@soruka.com

Post Mail: C/ ASTURIES, 50, 08012 (BARCELONA)

 

Likewise, the user can unsubscribe from any of the given subscription services sending an e-mail to: info@soruka.com

 

In the same way, Original Art Trading Sants Barcelona 2015, S.L. has adopted all the technical and organization measures needed to guarantee the security and integrity of the personal data that are treated, as well as to avoid loss, alteration and/or access from non-authorized third parties to them.

 

SECURITY

 

Original Art Trading Sants Barcelona 2015, S.L. uses information security techniques, generally accepted in the business, such as firewalls, access control procedures and cryptographic mechanisms, all that with the purpose of avoiding the non-authorized data access. To accomplish these purposes, the user/client accepts that the providing party obtains data for the corresponding acknowledgment of the access controls.

 

INDUSTRIAL AND INTELLECTUAL PROPERTY

 

This web is owned by Original Art Trading Sants Barcelona 2015, S.L. The intellectual property rights and the rights of exploitation and reproduction of this web, of its pages, screens, the Information they contain, their appearance and design, and the hyperlinks established from it to other web pages of any subsidiary and/or company dominated by Original Art Trading Sants Barcelona 2015, S.L., are of the exclusive property of the same, unless other thing is expressly specified. Any denomination, design and/or logotype, and any product or service offered and reflected in this web page, are brands duly registered by Original Art Trading Sants Barcelona 2015, S.L., by its subsidiaries and/or dominated companies or by third parties. Any undue use of the same by people other than their legitimate owner and without the express and unequivocal consent by that owner can be denounced and pursued by all the legal means existing in the Spanish and/or European Community legal system.

 

The intellectual property rights and brands of third parties are conveniently highlighted and must be respected by everyone gaining access to this page; Original Art Trading Sants Barcelona 2015, S.L. is not liable for the use that the user may carry out to that regard; the user is solely liable.

 

You can only download the contents, copy or print any page from this web for a personal and private use. It is forbidden to reproduce, transmit, modify or delete the information, content or warnings from this web without the prior written consent of Original Art Trading Sants Barcelona 2015, S.L.

 

The contents provided by Original Art Trading Sants Barcelona 2015, S.L. are subject to the rights of intellectual and industrial property and are of the exclusive ownership of Original Art Trading Sants Barcelona 2015 S.L. or the individuals or legal entities we inform about. With the purchase of a product or service, Original Art Trading Sants Barcelona 2015, S.L. does not grant the purchaser any right of alteration, exploitation, reproduction, distribution or public communication of the same; Original Art Trading Sants Barcelona 2015, S.L. reserves all these rights. The assignment of the mentioned rights will require the prior written consent by the holder of the same, so that the client may not put those contents at the disposal of third parties.

 

The intellectual property extends, apart from the content included in Original Art Trading Sants Barcelona 2015, S.L., to its graphs, logotypes, designs, images and source codes used for its programming.

 

Original Art Trading Sants Barcelona 2015, S.L. has obtained the information and materials included in the web from sources considered as reliable and, although reasonable measures have been adopted to ensure that the contained information is correct, Original Art Trading Sants Barcelona 2015, S.L. cannot guarantee that in all moments and circumstances that information is exact, complete, updated and, consequently, you cannot trust it as if it were so. Original Art Trading Sants Barcelona 2015, S.L. expressly declines any liability for mistakes or omissions in the information contained in the pages of this web.

 

Original Art Trading Sants Barcelona 2015, S.L. reserves the power to modify, suspend, cancel or restrict the content of the web, the links or the information obtained through it, with no need for a prior warning. It in no case assumes any liability as a consequence of the incorrect use of the web by the user, both of the information and of the services contained in it.

In no case shall Original Art Trading Sants Barcelona 2015, S.L. its branch offices and/or work centres, directors and/or attorneys, employees and, in general, the authorised staff be liable for any type of damage, losses, claims or expenses of any type, if they are the result, directly and indirectly, of both the use and/or diffusion of the web or the information acquired or accessed by or through it, or of its computer viruses, of operation failures or of interruptions in the service or transmission, or of failures in the line when using the web, both by direct connection and by links or other means, constituting for all legal purposes a warning to any user that these possibilities and events can take place.

 

Original Art Trading Sants Barcelona 2015, S.L. is not liable for the webs that are not its own, to which you can access by links, or for any content put at the disposal of third parties. Any use of a link or access to a web that is not its own, will be performed voluntarily and at the exclusive risk of the user. Original Art Trading Sants Barcelona 2015, S.L. does not recommend or guarantee any of the information obtained through a link, and is not liable for any loss, claim or damage arising from the use or bad use of a link, or from the information obtained through it, including other links or webs, for the interruption in the service or the access, or for the attempt to use a link or to use it badly, both when connecting to the web of Original Art Trading Sants Barcelona 2015, S.L. and when gaining access to the information of other webs from the same.

 

GOVERNING LAW AND JURISDICTION

 

The applicable law in case of dispute or conflict of the interpretation of the terms that define this legal warning, as well as any other question related with the services in this website will be the Spanish Law.

 

ORDER FORMALIZATION

Once the order is formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CUSTOMER confirming the details of the purchase made.

CANCELLATION OF ORDERS

THE COMPANY will accept order cancellations when requested before it is sent. To make the cancellation you must request it through the form "Customer Service" or by sending an e-mail to info@soruka.com.

DEADLINES, PLACE OF DELIVERY AND LOSS

I. Product delivery

THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client in the order form, and which in any case must be within the Territory. In order to optimize delivery, we thank the Customer for indicating an address where the order can be delivered within normal business hours.

THE COMPANY will not be responsible for errors caused in delivery when the delivery address entered by the Customer in the order form does not conform to reality or has been omitted.

THE COMPANY informs the Client that it is possible that the same order is divided into several deliveries.

II. Delivery term

Shipments will be made through a courier company. The order placed by you will be delivered within a period indicated for each product. Although THE COMPANY's usual delivery time for products in stock is one week after payment has been made.

These deadlines are means, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure. In cases of delays in deliveries, THE COMPANY will inform its clients as soon as it becomes aware of them.

Each delivery is considered completed from the moment in which the transport company makes the product available to the Customer, which is materialized through the control system used by the transport company.

In the event of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel their order in accordance with the procedure described in Section "11. Return". Delays in delivery will not be considered those cases in which the order has been made available to the Customer by the transport company within the agreed period and could not be delivered for reasons attributable to the Customer.

Once the order leaves our warehouses, an e-mail will be sent notifying you that your order has been accepted and is being shipped.

For security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

III. Delivery Data, Deliveries not made and Loss

If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, to carry out a series of follow-up actions, aimed at guaranteeing that the delivery occurs.

If after 7 business days after the delivery of the order, the delivery has not been arranged, the Client must contact THE COMPANY. In the event that the Client does not proceed in this way, after 10 business days from the delivery of the order, it will be returned to our warehouses and the Client will be responsible for the shipping costs and return to origin of the merchandise, as well as possible associated management fees.

If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually oscillate between one and three weeks.

IV. Diligence in delivery

The Customer must check the good condition of the package before the carrier that, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomaly that may be detected in the packaging. If, later, once the product has been reviewed, the Client detects any incident such as blow, breakage, signs of having been opened or any damage caused to it by the shipment, the Client undertakes to notify THE COMPANY via email within the shortest period of time. possible time, before the next 24 hours from delivery. From that moment on, incidents of this type will not be dealt with (only parts under warranty).

RETURN

I. Return procedure

All products purchased from THE COMPANY may be returned and refunded, provided that the Client communicates to THE COMPANY his intention to return the product (s) purchased within a maximum period of up to 24 hours from the date of delivery and that the rest of the conditions established in this section are met.

THE COMPANY will only accept returns that meet the following requirements:

The product must be in the same state in which it was delivered and must retain its original packaging and labeling.

The shipment must be made using the same box in which it was received to protect the product. In the event that it cannot be done with the box with which it was delivered, the Client must return it in a protective box so that the product reaches THE COMPANY's warehouse with the maximum possible guarantees.

A copy of the delivery note must be included in the package, where the returned products and the reason for the return are also marked.

In order to facilitate the return process for Clients and to be able to correctly monitor it, THE COMPANY establishes the sole return procedure established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you had ordered, etc.), the amount of the return will be refunded, or replaced if the Customer wishes. If the reason is another (the products were served correctly but they are not to your liking), the cost of the return costs will be paid by the customer.

To proceed with a return, the following steps must be followed:

Inform within 7 calendar days of receipt that the product wants to be returned. The information can be made via email to info@soruka.com or through the customer service form. 

THE COMPANY will inform the customer of the address to which the product must be sent.

The customer must send it through a courier company of their choice. The return must be paid by the customer.

Inform the courier company used, date and time of the return.

 

II. Refunds to the CLIENT

Returning the products will result in a refund equal to the cost of the returned products less the cost of the return service.

Only in the event that the product delivered is defective or incorrect, THE COMPANY will also reimburse the Customer for the corresponding shipping costs.

Returns and partial cancellations will result in partial refunds.

THE COMPANY will manage the return order under the same system that was used for payment within a period of 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund on the Customer's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.

WARRANTY OF THE PRODUCTS PURCHASED

THE COMPANY acts as a distributor of manufacturers who guarantee that the products that are presented for sale on b2b.soruka.com work correctly and do not present defects or hidden defects that may make them dangerous or unsuitable for normal use.

The contractual guarantee offered is the one usually granted by the manufacturer. Once the Customer has received the product, they will have the instructions provided by the manufacturer in its box, sufficient for the correct use and installation of the product and all the information about the guarantee. No Client may request a broader guarantee than that indicated there.

THE COMPANY will not be obliged to collect the defective product and the Customer must contact the Manufacturer's After-Sales Service. In this sense, THE COMPANY will carry out actions aimed at providing Customers who request it with the contact details of said service and will provide them with enough information to present the pertinent claims.

The warranty will lose its validity in the event of defects or deterioration caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the manufacturer's instructions.

Products modified or repaired by the Customer or any other person not authorized by the Manufacturer are excluded from the guarantee. The guarantee will not be applicable to apparent defects and product conformity defects, for which any claim must be made by the Customer in question within 7 days of delivery of the products. The warranty will not cover products damaged by improper use.

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